We hope that you love your new shoes as much as we loved creating them for you. However, if you would like to return your order please see our returns policy and procedure below.


– Please email and provide your name and order number within 14 days of receiving your order.

– We will send you a Returns Form which you can send back with your unworn item to:


PO Box 5008


VIC 3195


– Items are to be returned unmarked and in original packaging.

– Please note return shipping costs are not covered by Iris Footwear, and will not be included in your refund.

– Once your return arrives at our warehouse please allow up to 10 business days for your refund to be processed.

– To exchange for a different size, please fill out what size you’d like to exchange to on your Returns Form. Please note exchanges are subject to availability.

– If you have any queries please contact us at